How To: Handle Billing Issues With Customers

Mar 24, 2017

The age-old adage often rings true: the customer is always right. But when your company starts to lose money in an effort to cater to clients, something has gone terribly wrong. Biz owners have enough on their plates when trying to run a company, and sometimes it can be tough to find the patience you need when dealing with a billing dispute. Here are some tips on how to navigate these types of disagreements:

Keep the Lines of Communication Open

A billing dispute with customers may be the result of a misunderstanding, and you may be able to fix it with a simple phone call. During the call, communication is key. Whether or not you feel like you’re in the right, the client should always feel like you are thoroughly listening and hearing their complaints.

Use Top-Notch Technology

Merchant card solutions, such as a wireless credit card machine, allow customers to easily make payments with their smartphones, tablets, or laptops. Offering an easy and convenient method of payment for clients will entice them to always pay what they owe in a timely manner. Our SmartSwipe system does just that for your biz.

Do Your Homework

While you may be positive a customer is in the wrong, going back for a second look could surprise you. It’s important to track and record all billing and customer interactions for your company. A report will give you the exact information you need when you need it the most.

Soothe the Customer

Your company would be nothing without its clients. So, no matter how angry or upset you or they get, it’s critical to take the high road and try to soothe them.

Communication, documentation, and smart billing procedures, such as merchant card solutions, will always help you when you’re involved in a billing dispute with a customer.


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